Refund and Returns Policy for DodoBabyStores

Effective Date: December 18,2024

At DodoBabyStores, we strive to provide you with the best shopping experience possible. If you are not satisfied with your purchase, we are here to help. Please carefully read our refund and return policy, which outlines your rights and responsibilities regarding returns, refunds, and exchanges.

1. Returns and Exchanges

We want you to be happy with your purchase. If for any reason you are not satisfied with your order, you may return or exchange it under the following conditions:

  • Return Period: You may return most items within 30 days of receipt for a full refund or exchange.
  • Eligibility for Returns: To be eligible for a return, the item must be in new, unused, and resalable condition. The item must be unworn, unwashed, and free from any damage.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Personalized or custom items.
    • Final sale items.
    • Gift cards.
    • Items marked as “non-returnable” on the product page.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at info@dodobabystores.com or call us at (310) 555-7890 to notify us of your intent to return an item. Please provide your order number and the reason for the return.
  2. Return Authorization: After we confirm your return, we will provide you with a Return Authorization Number (RAN). This number must be included with your return package.
  3. Packaging: Carefully package the item in its original packaging, including all tags, accessories, and documentation. Please include the Return Authorization Number inside the package.
  4. Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.
  5. Return Shipping Address: Send the returned items to the address provided by our customer service team.

Important: We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item if it is lost in transit.

3. Refunds

Once your returned item is received and inspected, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method. If you paid via credit card, the refund will be credited to the same card.
  • Processing Time: Once your return is processed, it may take 5-7 business days for the refund to appear on your account, depending on your payment provider.
  • Partial Refunds: If the returned item is not in its original condition, is damaged, or has missing parts, we may issue a partial refund or deny the return.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process as outlined above. After receiving and inspecting your return, we will ship the exchanged item to you. You may be responsible for any additional shipping costs associated with the exchange.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at info@dodobabystores.com or call (310) 555-7890. We will provide you with a return label for the defective or damaged item, and we will arrange for a replacement or refund at no additional cost to you.

6. Refunds for Gift Orders

If the item you received as a gift is returned, you will receive a gift card for the value of the return, which can be used for future purchases on our website.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please check with your bank or credit card company, as it may take some additional time for your refund to be processed. If you have done this and still have not received your refund, please contact us at info@dodobabystores.com.

8. Contact Information

If you have any questions or need assistance with a return or refund, please do not hesitate to contact us: